Privacy Policy

Pacific International Lines Online Privacy Notice

1. Introduction

We, Pacific International Lines Private Limited (“PIL”), respect your privacy and are committed to protecting your personal data.

This privacy notice is issued on behalf of the PIL Group, which shall include PIL and its direct and indirect subsidiaries, and any reference to “PIL”, “we”, “us” or “our” in this privacy notice is a reference to the relevant company in the PIL Group responsible for processing your data.

This privacy notice will give you information on how PIL collects and processes your personal data through your use of this website, including any data you may provide through this website or use any of the PIL platforms, apps, and/or online portals (“Platforms”).

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

In using and accessing this website and the Platforms, you confirm and warrant that you are above the age of minority. This website and the Platforms are not authorized for use for minors and we do not knowingly collect data relating to minors.

If you do not agree to this privacy notice or are not authorized to do so, please do not use this website and the Platforms.

2. Personal Data

Personal data, or personal information, means any means information identifying a data subject or information relating to a data subject that we can identify (directly or indirectly) from that data alone or in combination with other data we possess or can reasonably access.

Depending on how you interact with the website and the Platforms, we may collect, use, store and transfer the following categories of personal data, as described below:

Personal Contact Data. This may include your name, company name, postal address, email address, or phone number.
Profile and Account Data. This may include your username, password, or security question and answer.
Usage Data. This may include information about how you use our website, products and services. This information is captured using automated technologies such as cookies and web beacons.
Technical Data. This may include your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform or other technology on the devices you use to access this website and the Platforms. If you access the website and the Platforms via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.
Marketing and Communications Data. This may include your preferences in receiving news or newsletters from us, reports and emails related to your shipments.
Financial Data. This may include your bank account details, credit card details, or information in other forms of payment (if such are made available).
Aggregated Data. This may include statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data is anonymized and you cannot be identified from such data. However, if the Aggregated Data becomes personal data, we will use such personal data in accordance with this privacy notice.

3. Collection of Personal Data

We may collect personal data from and about you, including without limitation, through the following:

Direct interactions.
When you engage us for and in relation to any of our services, whether in writing, verbally, through our website or Platforms, where you may provide us with your personal data by filling in forms.
When you interact with our staff, service providers or other representatives. For example, through telephone calls, letters, fax, in-person meetings, emails and/or other forms of communication.
When you submit your personal data to us for any other reason
Automated technologies or interactions. When you interact with us on this website or Platforms, we may automatically receive and record information on our server logs from your browser. Such information may include Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

4. Use of Personal Data

We will only use your personal data in accordance with the applicable laws data protection laws, and we will only disclose your personal data to third parties with your consent, unless such disclosure is permitted under the applicable data protection laws.

You may withdraw your consent of disclosure of your personal data to third parties (e.g. in relation to sending third party direct marketing communications to you via email or text message at any time) by contacting our data privacy team.

Purposes of use of your personal data

We have set out below a table on how your personal data may be used, and the bases of use as well as the our legitimate interests.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for a purpose that is compatible with the original purpose.

Purpose	Basis and Legitimate Interests
Provision of Services. To provide our services to you, including to administer the online account you may have registered with us.	Fulfilling contractual obligations / performing contract
Relationship Management. To manage our relationship with you, including updating you of changes to this privacy notice, obtaining feedback and answering queries.	Fulfilling contractual obligations / performing contract Legal and administrative requirements Legitimate interests: Improving services Increasing efficiency
Legal and Operational. To ascertain your identity in connection with fraud detection purposes, to store, host or backup personal data for operational, legal or business reasons, to perform due diligence checks, to share personal data in connection with any proposed purchase, merger or acquisition of any part of our business (provided that we satisfy the requirements of applicable data protection law when disclosing personal data) and to comply with any legal and regulatory requirements.	Legal and administrative requirements
Marketing and Other Promotions. To provide you with information about our services, and to understand the effectiveness of the marketing we serve to you.	Administrative requirements Legitimate interests: Determining which services are of interest to customers; Improve marketing strategy; Growing our business
Data Analytics and Market Research. To use data analytics to improve our website and Platforms, and to conduct market research to improve our business.	Administrative requirements Legitimate interests: Identify types of customers; Increasing efficiency; Improving services; Improve marketing strategy Growing our business
Other General Purposes. Any other purpose to which your consent has been obtained, in compliance with our obligations under applicable laws	Legal and administrative requirements

5. Disclosure of Personal Data

Apart from companies in the PIL Group, which may be situated inside or outside of Singapore, we may share your personal data with the following third parties for the purposes set out in the table in section 4 above.

Service providers (such as agents, contractors, partners, professional advisers, etc.) that we use to help us in the operation of our business. These service providers are only allowed to access and use your personal data for the specific purpose that they were engaged for, and not for any other purpose;
Courts, tribunals, enforcement agencies, regulators and governmental authorities. We may need to disclose your personal data to comply with the applicable laws or regulations;
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. In such transactions, such third parties will be subject to this privacy notice.

If we disclose your personal data to third parties, they will be subject to obligations of confidentiality, and we will require them to maintain the security of your personal data and comply with all the applicable data protection laws.

6. International Data Transfer

We provide our products or services through resources and servers around the world. Subject to local data protection laws and regulations, we may transfer or permit the transfer outside of your jurisdiction for any of the purposes set out in this privacy notice.

You understand that different data protection laws involve different risks. In such cases, we will take measures to ensure that the information we collect is processed in accordance with applicable laws and regulations.

7. Data Retention and Security

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, as stated above.

We have put in place appropriate security measures to prevent your personal data from unauthorized access, collection, use, disclosure, processing, copying, loss, disposal, or misuse. We also limit access to your personal data to those employees, agents, contractors and other third parties on a need-to-know basis only, in respect of their purpose.

You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. You are also advised to exercise caution with respect to the sharing of your personal data and your authentication / security details (such as passwords, credit card details, transaction details) outside of our website and Platforms.

8. Access and Control of your Personal Data

Under the applicable data protection laws, you may:

Request access to your personal data. We will provide you a copy of your personal data within a reasonable time from your request.
Request amendment of deletion of your personal data. We will amend or delete your personal data within a reasonable time from your request. Please note that in a request for amendment, we may require verification of the new personal data provided.
Object to, or request restriction of processing of your personal data. We will suspend or restrict the processing of your personal data within a reasonable time from your request. You have the right to object where we are processing your personal data for direct marketing purposes.
Request transfer of your personal data. We will provide to you, or a third party you have chosen, your personal data within a reasonable time from your request.
Withdraw consent to your personal data. You may, at any time, withdraw your consent to the use of your personal data, for the purposes stated above. Please do note that if you withdraw your consent, we may not be able to provide our services to you but we will inform you of this before you withdraw your consent.

If you wish to take any of the above actions, please contact our data privacy team.
Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9. Data Privacy Team

Under the applicable data protection laws, you may:

To: Pacific International Lines Private Limited
Addressee: Data Privacy Team
Email address: dpo@sgp.pilship.com
Address: 140 Cecil Street, #03-00, Singapore 069540

10. Changes to Privacy Notice

We reserve the right to make changes to this privacy notice at any time. Please check our website frequently to see any updates or changes to our privacy notice.

11. Third Party Links and Websites

This website may include links to third-party websites, plug-ins and applications not maintained by PIL. Such third party links are subject to their own data protection and privacy policies, and you are encouraged to read the privacy notice of every website you visit.

Pacific International Lines Online Privacy Notice

Track & Trace

Schedules

PocketPIL

e/BL

Application Program Interface

e-Service Provider Portal

LMS e-Invoice Portal