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At PIL, we firmly believe that good governance is essential for ensuring accountability and long-term success.
While we are committed to pushing boundaries and challenging the status quo to fulfil our corporate purpose, we do so with integrity and in strict compliance with all applicable laws and regulations.
Our Board of Directors is responsible for providing strategic guidance and overall oversight of PIL’s operations. The Board and its Committees ensure proper stewardship of the Group by implementing a framework of sound corporate governance. This includes processes for financial reporting, risk management, and compliance. They also oversee management’s control and accountability framework.
Led by the CEO, the management team implements the Board’s strategic directives and oversees the day-to-day management and operation of the Group’s business. This ensures that our strategic goals are met and that our operations align with our values and objectives.
Regulatory Compliance
Operating on a global scale, PIL is committed to complying with all applicable laws and regulations while delivering value to our stakeholders. We uphold a zero-tolerance policy towards bribery, corruption, sanctions non-compliance, competition non-compliance, or any violations of laws and regulations.
Our compliance programmes adopt the Integrated Assurance Framework and focus on culture, policies, controls, training and communication, risk and control assessment, and monitoring.
Culture Playbook
Our Culture Playbook shares what PIL believes in and our unique way of doing things. Guided by our core values of people-centric, pushing boundaries, and future-focused, the playbook embodies our commitment to living our values in action. It serves as a guiding compass for how we conduct business and respect each other at PIL.
Whistleblowing Policy
PIL’s Whistleblowing Policy and reporting channels facilitate responsible and secure whistleblowing to the Whistleblower Committee, empowering both employees and external stakeholders to report concerns or complaints without fear of retaliation, discrimination, or adverse consequences.
The reporting channels also allow whistleblowers to report anonymously. However, we encourage whistleblowers to provide their names in case further information or clarification is required.
PIL’s Whistleblower Committee comprises Mr SS Teo, Executive Chairman and Mr Lars Kastrup, Chief Executive Officer. The Internal Audit Department (which has a direct reporting to the Audit and Risk Committee) manages the Whistleblower reporting channels and provides support to the Committee. All investigated cases are reported to the Audit & Risk Committee, which comprises Independent Directors.
Reportable incidents include the following:
Submit a form here.
+65 6421 0555
Pacific International Lines (Pte) Ltd,
128 Beach Road, #15-01 Guoco Midtown, Singapore 189773
Attention: Whistleblower Committee
To enable us to effectively investigate your concerns, the following information should be provided, where possible:
PIL implements an Integrated Assurance Framework (IAF) (which incorporates the three-line model) to assist the Board and management in reviewing its risks and ensure the adequacy and effectiveness of the risk and internal controls framework.
Based on principles from COSO Enterprise Risk Management Framework and ISO 31000, the IAF covers the governance structure, roles & responsibilities, processes that support PIL’s risk management system and workflow. This provides a systematic approach to assess the adequacy and effectiveness of the risk management systems, processes and procedures.
At PIL, we recognize the critical importance of information security and data protection as integral components of our sustainability management approach.
In the digital age, safeguarding our customers’ data and ensuring the integrity of our information systems is not just a regulatory requirement but a cornerstone of trust in the container shipping industry. We believe that a proactive stance on information security and data protection is essential to our mission of providing reliable and sustainable container shipping services.
By integrating these principles into our operations, we not only protect our business and customers but also contribute to the resilience and trustworthiness of the global supply chain. We invite our stakeholders to join us in this commitment to secure a safer and more sustainable future.
Our commitment to information security is built on a comprehensive framework that aligns with international standards and best practices. We employ a multi-layered security strategy that encompasses physical, technical, and administrative safeguards. This includes the deployment of advanced encryption technologies, regular security audits, and continuous monitoring of our IT infrastructure to detect and respond to potential threats promptly.
Data protection is a shared responsibility at PIL, and we foster a culture of security awareness among our employees through regular training and robust incident response protocols. Our staff are trained to handle sensitive information with the utmost care and to recognize the signs of phishing and other cyber threats. Read more about our cybersecurity efforts here.
PIL aims to improve its position as a sustainable company and shall continually assess its impact on environment, social and governance (ESG) aspects. Procurement is a key part of this approach we expect our suppliers to share and align with PIL’s sustainability objectives.
We recognise that suppliers, vendors, and contractors are indispensable allies in our journey towards sustainable operations and accordingly, our supply chain management strategy involves building a resilient, responsible, and diversified supply chain and all suppliers are qualified in accordance with our requisition and purchasing policies and are expected to commit to the PIL Supplier Code of Conduct.
The PIL Supplier Code of Conduct has been issued to outline our expectations regarding:
We also developed the Sustainable Procurement Policy to provide clear guidelines on incorporating sustainability considerations in procurement processes, setting out our responsibilities to incorporate sustainability considerations in the procurement of goods and services that we need as part of our business and operational activities.
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